Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Simply browse our website, select your preferred gift, add it to your cart, choose delivery details, and proceed to checkout. You will receive confirmation by email or SMS after placing your order.
Yes, we deliver to all areas of Karachi.
Yes. Same-day delivery is available in Karachi, order before 2:00 PM (PKT). Midnight deliveries are also offered in only Karachi with 24 hours’ advance booking.
You will receive delivery confirmation by SMS, email, or WhatsApp once your order has been completed.
Orders can be cancelled or changed up to 24 hours before the scheduled delivery time. Same-day and midnight orders cannot be cancelled once processed.
Our delivery team will attempt to contact the recipient. If delivery is not possible, we will arrange re-delivery. Refunds are not issued if the address is incorrect or the recipient refuses the gift.
Yes, COD is available in select locations for certain products. Prepaid options (credit/debit cards, bank transfers, mobile wallets) are also supported.
We accept major debit/credit cards, bank transfers, mobile wallets, and COD (where available). All transactions are processed securely.
Yes! We offer personalized items such as mugs, cushions, and greeting cards. You can add custom names, messages, or images during the order process.
Refunds are available only if the product is damaged, defective, or incorrect. Please check our Return & Refund Policy for full details.
Yes. Once your order is dispatched, you will receive tracking updates by SMS, email, or WhatsApp.
You can reach us anytime:
Email: contact@giftsnlove.co
Phone: 0370-2825836
Address: Plot No. 4C, Shop No. 4, Jami Commercial, Street 12, Phase 7, DHA, Karachi, Pakistan
If you have a question that isn’t listed here, feel free to contact us directly. We’re always happy to help.